Versand

Shipping policy

Goods are shipped to all EU countries. Shipping rates are calculated at checkout. 

Shipping Zones

EU: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

EU Extended: Cyprus, Malta, Monaco

EFTA: Norway, Switzerland 

International: Kuwait

Carriers: Fedex, Itella Smartpost

Fedex Rates Service: All applicable shipping zones mentioned above. Calculated rates and services across most regions.

Itella Smartpost: Specific flat and free rates in Denmark, Estonia, Finland, Latvia, Lithuania, Sweden.

Handling Fee: Not applicable, except in non-standard requests.

Transit Time: Real time estimates provided by Fedex, varies by region and is not a guarantee.

Services: Rates are calculated in checkout with free shipping options for orders meeting certain criteria in some regions. Currently offered in Estonia, Latvia, Lithuania, Finland and Sweden. 

Shipping outside the EU: Please note that for shipments outside the EU, the customer is responsible for paying any applicable taxes and import duties. Any applicable taxes and duties may be invoiced separately by us or our logistics partner.

Please contact info@palapets.com to check if we can deliver to your area. 

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

All shipments arrive at the destination specified by the purchaser on average within 2 - 10 business days of the date of entry into force of the contract of sale. All shipments outside of Finland and Baltics are guaranteed to arrive within 14 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.