Privacy Policy

Last updated: April 6, 2026

This Privacy Policy explains how Pala Petfoods (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or purchase from palapets.com or interact with our services (“Services”).

---

Updates to This Policy

We may update this policy from time to time. Changes will be posted here with an updated date.

---

What Information We Collect

Information you provide:

• Contact details (name, email, address, phone)
• Order details (billing, shipping, payment confirmation)
• Account information (login details)
• Shopping activity (cart, purchases, reviews, loyalty data)
• Customer support communications

Automatically collected:

• Device, browser, IP address
• Site usage and interaction (via cookies and similar technologies)

From third parties:

• Service providers (e.g. Shopify)
• Payment processors (handle payment details securely)
• Marketing and analytics partners

---

How We Use Your Information

We use your data to:

• Process orders and deliver products
• Manage your account and provide support
• Improve our website and services
• Prevent fraud and ensure security
• Send updates, offers, and marketing (you can opt out anytime)

Where required (e.g. in the EEA), we rely on legal bases such as contract performance and legitimate interests.

---

Cookies

We use cookies to operate, improve, and analyse our website, and for marketing purposes. You can manage cookies in your browser settings, but some features may not work properly without them.

---

Sharing Your Information

We may share your data with:

• Service providers (payments, shipping, IT, analytics)
• Marketing and advertising partners
• Affiliates within our business
• Authorities if legally required

We do not use sensitive personal data without your consent.

We may share limited data with marketing partners to show relevant ads.

---

User Content

If you post reviews or other public content, it will be visible to others. We are not responsible for how others use this information.

---

Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices.

---

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16.

---

Data Security & Retention

We take reasonable steps to protect your data, but no system is completely secure.
We keep your data only as long as necessary for business or legal purposes.

---

Your Rights

Depending on your location, you may have the right to:

• Access your data
• Correct or delete your data
• Request a copy (data portability)
• Restrict or object to processing
• Withdraw consent
• Opt out of marketing or targeted advertising

To exercise your rights, contact us at info@palapets.com.

We may need to verify your identity before processing requests.

---

Complaints

If you have concerns, contact us first. You may also contact your local data protection authority if needed.

---

International Transfers

Your data may be processed outside your country. Where required, we use approved safeguards (e.g. Standard Contractual Clauses).