Privacy Policy
Last updated: April 6, 2026
This Privacy Policy explains how Pala Petfoods (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or purchase from palapets.com or interact with our services (“Services”).
Updates to This Policy
We may update this policy from time to time. Changes will be posted here with an updated date.
What Information We Collect
Information you provide:
- Contact details (name, email, address, phone)
- Order details (billing, shipping, payment confirmation)
- Account information (login details)
- Shopping activity (cart, purchases, reviews, loyalty data)
- Customer support communications
Automatically collected:
- Device, browser, IP address
- Site usage and interaction (via cookies and similar technologies)
From third parties:
- Service providers (e.g. Shopify)
- Payment processors (handle payment details securely)
- Marketing and analytics partners
How We Use Your Information
We use your data to:
- Process orders and deliver products
- Manage your account and provide support
- Improve our website and services
- Prevent fraud and ensure security
- Send updates, offers, and marketing (you can opt out anytime)
Where required (e.g. in the EEA), we rely on legal bases such as contract performance and legitimate interests.
Cookies
We use cookies to operate, improve, and analyse our website, and for marketing purposes. You can manage cookies in your browser settings, but some features may not work properly without them.
Sharing Your Information
We may share your data with:
- Service providers (payments, shipping, IT, analytics)
- Marketing and advertising partners
- Affiliates within our business
- Authorities if legally required
We do not use sensitive personal data without your consent.
We may share limited data with marketing partners to show relevant ads.
User Content
If you post reviews or other public content, it will be visible to others. We are not responsible for how others use this information.
Third-Party Links
Our site may link to external websites. We are not responsible for their privacy practices.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect data from individuals under 16.
Data Security & Retention
We take reasonable steps to protect your data, but no system is completely secure.
We keep your data only as long as necessary for business or legal purposes.
Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct or delete your data
- Request a copy (data portability)
- Restrict or object to processing
- Withdraw consent
- Opt out of marketing or targeted advertising
To exercise your rights, contact us at info@palapets.com.
We may need to verify your identity before processing requests.
Complaints
If you have concerns, contact us first. You may also contact your local data protection authority if needed.
International Transfers
Your data may be processed outside your country. Where required, we use approved safeguards (e.g. Standard Contractual Clauses).
Dogs and cats thrive on a protein based diet, as nature intended.
Our complete and balanced recipes contain at least 82% highly digestible raw meats and fish, 13-14% vegetables and berries rich in antioxidants and fiber, and 3-4% all-natural boosters. No grains, fillers, starch or plant-source Omegas here.
The science in our food
High-quality meat and fish is not everything. It's also about proportion, balance and enhancement. Our recipes are curated in collaboration with DogRisk, a leading independent research institution focusing on canine health and nutrition at the University of Helsinki. We also have a research partnership with Tallinn Technical University to stay abreast of the latest innovations in food preparation and preservation.
