Shipping Policy
We ship to all EU countries and selected international destinations. Shipping rates are calculated at checkout.
Shipping Regions
- EU: Most EU countries
- EU Extended: Cyprus, Malta, Monaco
- EFTA: Norway, Switzerland
- International: Limited locations (e.g. Kuwait)
If your location is not listed, contact us at info@palapets.com.
Shipping Methods
We ship via:
- FedEx (calculated rates across most regions)
- Itella Smartpost (flat/free rates in selected countries: Denmark, Estonia, Finland, Latvia, Lithuania, Sweden)
Free shipping may be available in certain regions for qualifying orders.
Delivery Times
- Typical delivery: 2–10 business days
- Outside Finland & Baltics: up to 14 days
- Exceptional cases: up to 45 days
Delivery times are estimates and not guaranteed.
Costs & Fees
- Shipping costs are shown at checkout
- No handling fees (unless special requests apply)
- Customers are responsible for shipping costs unless stated otherwise
Customs & Duties
For orders shipped outside the EU, customers are responsible for any import taxes or duties. These may be charged separately by us or our logistics partners.
Dogs and cats thrive on a protein based diet, as nature intended.
Our complete and balanced recipes contain at least 82% highly digestible raw meats and fish, 13-14% vegetables and berries rich in antioxidants and fiber, and 3-4% all-natural boosters. No grains, fillers, starch or plant-source Omegas here.
The science in our food
High-quality meat and fish is not everything. It's also about proportion, balance and enhancement. Our recipes are curated in collaboration with DogRisk, a leading independent research institution focusing on canine health and nutrition at the University of Helsinki. We also have a research partnership with Tallinn Technical University to stay abreast of the latest innovations in food preparation and preservation.
